refund policy

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Document Updated:  7/3/2020
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In plain English: We offer refunds, but we do have some exceptions and conditions. 

Customers that request refunds improperly (i.e. file a payment dispute with their banking institution) can severely hinder a vendor’s ability to use online payment processors. Any payment disputes, made in bad faith (i.e. to intentionally avoid payment) may be subject to legal action.

Software Refund Policy

In plain English: Refunds for Software is not available. All sales are final.

We firmly believe in and stand behind our Software. If you experience any issues, we will work to remediate those issues, within reason.

Membership Refund Policy

In plain English: You can cancel your monthly membership at any time, however, refunds are not available.

Website Hosting Refund Policy

In plain English: You can cancel your monthly hosting subscription at any time, however, refunds are only available within 24 hours from the time the order was placed.

If you qualify for a refund, we will refund the amount paid, minus any Stripe processing fees.

Build Blocks Refund Policy

In plain English: Partial refunds are available, within 30 days of your original purchase.

We firmly believe in and stand behind our Build Block Services 100%, but we understand that circumstances do change. If you are unhappy with our Build Block Services, we are more than happy to provide a partial refund.

  • We will refund any remaining time you have on the books, minus 1 hour, for administrative time, fees, etc.
  • We will process your refund as soon as we are able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
  • Refunds may only be issued within 30 days of the first purchase date. After 30 days no refunds can be processed.
  • Refund periods are based on the first purchase date. If you have purchased and requested a refund in the past, the 30 days are from the first purchase, not the repurchase date.
  • By requesting and receiving a refund, you relinquish access to any resources we provided as part of our engagement, as well as the data residing in those tools.
  • We reserve the right to deny a refund request if deemed necessary.
  • To submit a refund request, please email us at [email protected]

If you qualify for a refund, we will refund the amount paid, minus any Stripe processing fees.

Hourly Support Refund Policy

In plain English: Partial refunds are available, within 15 days of your original purchase.

We firmly believe in and stand behind our Hourly Support Services 100%, but we understand that circumstances do change. If you are unhappy with our Hourly Support Services, we are more than happy to provide a partial refund.

  • We will refund any remaining time you have on the books, minus 1 hour, for administrative time, fees, etc.
  • We will process your refund as soon as we are able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
  • Refunds may only be issued within 15 days of the first purchase date. After 15 days no refunds can be processed.
  • Refund periods are based on the first purchase date. If you have purchased and requested a refund in the past, the 15 days are from the first purchase, not the repurchase date.
  • By requesting and receiving a refund, you relinquish access to any resources we provided as part of our engagement, as well as the data residing in those tools.
  • We reserve the right to deny a refund request if deemed necessary.
  • To submit a refund request, please email us at [email protected]

If you qualify for a refund, we will refund the amount paid, minus any Stripe processing fees.

Website Maintenance Refund Policy

In plain English: You can cancel your monthly maintenance subscription at any time, however, refunds are not available.

Starter Sites Refund Policy

In plain English: Refunds for Starter Sites are not available. All sales are final.

Managed Licensing Refund Policy

In plain English: Refunds for Managed Licenses are not available. All sales are final.

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