Our preferred, award-winning WordPress hosting solution, Kinsta, is included.

Kinsta continues to be our recommended website hosting vendor for online directory website owners that want all the bells and whistles but with a simplicity that allows you to focus on building your business.

For more information about what’s included, be sure to check out our Kinsta WordPress Hosting page.

Each WordPress install can have its own Staging environment, completely separate from your Live website, where you can easily test anything related to your website, from theme updates, plugin updates, and everything in between.

Time spent working on your Staging will not be wasted effort either.

When you’re ready, you can one-click push changes you’ve made on your Staging website to your Live website in a matter of seconds.

Active and passive measures are in place to stop attacks and malicious intent in their tracks.

Highly-Secure Network

• • Every site is completely isolated on the Google Cloud Platform for optimal security
  • Google Enterprise-Level Firewalls
  • Fully-encrypted
  • GeoIP Blocking
  • Two-Factor Authentication
  • DDoS Attack Detection
  • Automatically ban IPs after 6 failed login attempts
  • and more

Your online directory will run in a highly secure environment (see Highly-Secure Network), but if your site is compromised, it will be fixed for no additional cost.

If your website is found to have been hacked and/or malware found, during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST), we will immediately begin work to cleans things up.

If the cleanup process proves to be too difficult, we will work with you to determine the best restore point, to limit the risk of losing data such as previously-placed WooCommerce orders.

Should your website get compromised during our non-business hours, Kinsta is available to you.

Security Assurance

• • Inspection and deep scan of your website files to identify threats.
  • Repair of WordPress core by installing a clean copy of the core files.
  • Identification and removal of infected plugins and/or themes.
  • Reinstallation of the Parent WordPress Theme or Child Theme.

Analyzing and digging deeper into performance data is usually performed through premium tools like New Relic or via a plugin like Query Monitor.

These third-party tools come at a cost, either monetarily, or as a hit on your server performance/database.

Kinsta APM is a built-in performance monitoring tool built exclusively for WordPress sites and with it, you’ll be able to debug any speed and performance-related issues for all sites hosted at Kinsta.

• • PHP Processes
  • MySQL Database Queries
  • External HTTP Calls
  • Non-optimized Plugin and/or Theme Code
  • Slowest, Average, and Median Transactions
  • Long External URL Requests

Full backups of your website are automatically performed and stored on Kinsta, for all care plans.

We also recommend creating a quick, manual backup of your website, using the Kinsta dashboard, before implementing any changes to your website.

Kinsta allows for up to 5, manual backups, in addition to the automated daily backups, giving you additional restore points.

Lastly, Kinsta allows for the creation of unlimited, on-demand backups that can be downloaded for safekeeping.

In addition to having server-based backups, it’s important to have backups that live elsewhere for redundancy.

While unlikely to be needed, these monthly backups give your website one more extra recovery point so that you never have a single point of failure when it comes to backing up your data.

If you have trouble with any of the offerings included in your care plan, we are here for you.

Please note that this support is for troubleshooting only.

This support is not for making adjustments to your website for the purpose of adding functionality, adding design, adding content, etc.

WordPress Expert Support

• • Kinsta Platform Issues
  • Cloudflare Issues
  • Backup Issues
  • WordPress Issues
  • and more

We will help you migrate your website from your current web host, into Kinsta, or from your existing Kinsta account if you have one.

We’ve helped migrate 100+ websites to Kinsta, so you are in good hands.

Hosting Migration

• • Kinsta Management
  • DNS Management (Source and Destination)
  • Migration Management

SSL certificates are critical for maintaining website security and they should be considered a requirement for any website.

Any website that allows online payments (e.g. online stores), requires a valid SSL certificate to be installed.

Also, without a valid certificate, Google will show a website as being non-secure, regardless of whether it allows online payments.

SSL Certification

• • SSL Certificate Implementation.
  • SSL Certificate Monitoring (i.e. SSL Certification) to ensure SSL is always properly in place.
  • Ensure all content is being served over a secure connection so bad actors don’t find their way in.

Content Delivery Network (CDN) solutions provide visitors with a faster browsing experience, as website data is placed closer to their location.

While this is especially important for clients that have users all over the globe, performance gains can still be seen for more of a localized user base.

CDNs are potentially a huge win for website owners, especially for those that on website hosting with low bandwidth and disk space allowances.

This is because CDNs reduce the need for users to request data directly from the server itself.

Depending on the CDN solution, there are additional benefits for website owners, such as multi-layer security, performance optimization elements, email address protection, country blocking, and more.

We recommend Cloudflare (FREE) as your CDN solution.

While we don’t recommend or allow Kinsta’s CDN as part of our Kinsta hosting, you are welcome to bring your own CDN solution into your environment and we’ll support it.

Cloudflare CDN

• • Procure and connect the solution to your website.
  • Optimize Cloudflare while taking into account hosting, WordPress components, etc.
  • Thoroughly test for performance and compatibility with other solutions on your website.

Websites are monitored 24/7 to ensure accessibility and alerts are sent out in the event a website goes offline.

Alerts are not only sent to us, but they are also sent to you, so you are always in the know.

If your website becomes inaccessible during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST), we will work to bring your website back online, pulling from your included monthly support time.

Should your website go offline during our non-business hours, Kinsta is available to you 24/7, to assist.

Updates are constantly being released for WordPress Core (i.e. WordPress).

These updates need to be tested and systematically rolled out according to best practice.

Once clients are onboarded into our care platform, we are able to keep a constant pulse on the WordPress update cycle, as it pertains to individual website environments.

WordPress Core Updates

• • Monitor for security and non-security updates.
  • Apply security updates as a high priority.
  • Test updates within the staging environment as needed.
  • Apply updates according to best practices.

Updates are constantly being released for WordPress plugins.

These updates need to be sourced, tested, and systematically rolled out according to best practice.

Once clients are onboarded into our care platform, we are able to keep a constant pulse on the WordPress update cycle, as it pertains to individual website environments.

WordPress Plugin Updates

• • Monitor for security and non-security updates.
  • Apply security updates as a high priority.
  • Test updates within the staging environment as needed.
  • Apply updates according to best practices.

Updating a WordPress theme can be a highly-sensitive task, due to the vast number of changes that can be included in an update, not to mention all the things that can break.

We will only apply updates to your theme when you request it or when you give us ongoing permission to apply updates as they become available.

Note: Due to the sheer number of moving parts that some themes have, you will be ultimately responsible for testing all theme-related functionality of your website after updates are applied.

While we recommend updating your theme in your staging environment first, we will update the theme per your direction.

These are WordPress updates that can be released at a moment’s notice to fix security or major functionality issues.

It’s super important to apply these updates in a timely fashion, so we’ve included the application of these updates in every care plan.

This must-have for anyone that builds MyListing websites, is a project board that is constantly updated and can be easily imported into pretty much any project management software, by following their .CSV import instructions.

Project Management Solution Examples

• NiftyPM (Club members get 20% OFF.)
• Asana (Freemium)
• Trello (Freemium)
• Basecamp (Freemium)
• ClickUp (Freemium)

Using the ever-popular and easy-to-use Asana project management solution, we will create a dashboard for you to assign us tasks and track the progress of those tasks.

Clients are also welcome to use their dashboard for any other MyListing project needs and are welcome to invite their colleagues to their dashboard.

We will help you with any other aspect of your website, pulling from the available On-Demand Enhancements included in your care plan, with the exception of custom development.

On-Demand Enhancements are defined as any task, outside of custom development, that can be completed in 15 minutes or less.

If we anticipate that a task will take more than the time you have remaining, we will request that you purchase some additional support time.

We don’t want to nickel and dime you, but we have other areas that we look after for you and we want to do as best we can…overall.

Please note that On-Demand Enhancements do not roll over each month and they cannot be combined to allow for enhancements that would normally take more than 15 minutes.

We’re just asking you to be reasonable.

On-Demand Enhancements

• • Adjust Kinsta Settings
  • Adjust WordPress Settings
  • Adjust WordPress Theme Settings
  • Adjust WordPress Plugin Settings
  • Adjust Media
  • Adjust CSS
  • and more

From the time your website is onboarded, we will get to work optimizing your entire website infrastructure, top-down, from your CDN down to your optimization plugins.

As things change (technology, recommendations, client needs, etc.), care plans allow us to continuously help client sites stay ahead of the curve.

Performance Optimization

• • CDN
  • Kinsta Server Environment
  • WordPress Core
  • WordPress Theme
  • WordPress  Optimization Plugins

Note: Deep-diving into performance optimization for a MyListing website, page by page, post by post, takes a ton of time, so as you can imagine, that cannot be covered under a care plan, and would be handled separately, under our MyListing Website Support.

When you are covered under our maintenance, that makes you our client, which entitles you to the following, fully licensed premium assets.

While support for these assets isn’t directly available from the vendor, clients that are covered under a qualifying MyListing Website Care plan or have MyListing Website Support can request support directly from our team.

There is also a good chance you can get FREE support using our Facebook group.

• • Admin 2020
  • AffiliateWP (+ All Addons)
  • Brindle Booking
  • CSS Hero
  • Convert Pro (+ Addon)
  • Crocoblock Suite
  • ElementsKit Pro
  • Elementor Pro
  • Essential Addons for Elementor Pro
  • Happy Addons for Elementor
  • Happy Files Pro
  • Perfmatters
  • Permalinks Manager Pro
  • Piotnet Addons For Elementor
  • RafflePress Pro
  • S2Member Pro
  • Schema Pro
  • SEOPress Pro
  • Toolkit for Elementor
  • Ultimate Addons for Elementor
  • WidgetKit Elementor Add-on
  • WP All Export Pro (+ All Addons)
  • WP All Import Pro (+ All Addons)
  • WP Portfolio
  • WP Rocket
  • with more to come!

While we recommend Cloudflare (FREE) as your CDN solution, you are welcome to bring your own CDN solution into your environment and we’ll help manage it.

CDN Management

• • Monitor various communication channels for changes to best practices and recommendations.
  • Continue to optimize the environment according to our ongoing findings.

ShortPixel Adaptive Images is our recommended image optimization solution for WordPress websites.

Depending on your plan, we include ShortPixel credits (5K or 10K), which is great for a number of reasons.

This keeps you from having to purchase your own ShortPixel credits, set up your account, etc.

To top it off, we will install and configure the ShortPixel Adaptive Image plugin for you and connect your ShortPixel sub-account to your website so you can see how many credits you’ve used.

Some website owners don’t like to be bothered by reports, so, by request only…

We will send you a report on a monthly basis to give you a summary as to everything we are doing to look after their investment.

We like to keep clients in the loop at all times, as part of our overall belief in operational transparency.

Website Care Report

• • WordPress Updates
  • Monthly Cloud Backups
  • Performance
  • Security
  • WooCommerce

We will help you with the initial base configuration of Google Search Console so that it’s talking to your website and doing what it should be.

Please note that fixing errors with your website, as reported by Google Search Console, is not included in the care plans and would require extra support time.

Google Search Console Config

• • Account Setup
  • Base Configuration
  • Sitemap Submission
  • Jumpstart Indexing
  • Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Analytics so that it’s talking to your website and doing what it should be.

Also, if you are taking advantage of the Supercharged WordPress Dashboard offering, we can help you attach Google Analytics there as well.

Google Analytics Config

• • Account Setup
  • Base Configuration
  •  Verify Tracking
  • Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Tag Manager so that it’s talking to your website and doing what it should be.

By request, we can also help you set up Google Tag Manager to incorporate your Facebook Pixel.

Google Tag Manager Config

• • Account Setup
  • Base Configuration
  • Facebook Pixel Tracking
  • Monitor and Communicate Future Recommended Changes

While we consider anyone covered under our care plans a priority, those under our Professional care are looked after first, when it comes to putting out fires, completing tasks, etc.

Since we are highly-responsive and work through issues/tasks quickly, there are never issues with delays for non-Professional care clients, so there are no worries there.