For each site that you have covered under a MyListing Website Care plan, you will have access to over $600 worth of premium plugins that are fully licensed and will automatically get software updates released by the vendors.

While support for these plugins isn’t directly available from the vendor, those covered under either our Elite or Ultimate MyListing Website Care plan can request support directly from our team, as well as those that have purchased MyListing Website Support or MyListing Website Build hours.

For those that are under our Premium MyListing Care plan, there is a good chance you can get FREE support using our Facebook group.

Please note that we NEVER disclose vendor license keys.

• UiPress
• AffiliateWP (+ All Addons)
• Brindle Booking
• CSS Hero
• Convert Pro (+ Addon)
• Crocoblock Suite
• ElementsKit
• Elementor Pro
• Essential Addons for Elementor Pro
• Happy Addons for Elementor
• Happy Files Pro
• Perfmatters
• Permalinks Manager Pro
• Piotnet Addons For Elementor
• RafflePress Ultimate
• S2Member Pro
• Schema Pro
• SEOPress Pro
• Simple Feature Requests
• Toolkit for Elementor
• Ultimate Addons for Elementor
• WidgetKit Elementor Add-on
• WP All Export Pro (+ All Addons)
• WP All Import Pro (+ All Addons)
• WP Portfolio
• WP Rocket
• with more to come!

Kinsta, an award-winning WordPress hosting solution, is included and continues to be our recommended website hosting vendor for website owners that want the best of the best.

For more information about what’s included, be sure to check out our Kinsta WordPress Hosting page.

In addition to having server-based backups (Kinsta), it’s important to have backups that live elsewhere for redundancy, and while unlikely to be needed, these monthly backups give your website one more extra recovery point so that you never have a single point of failure when it comes to backing up your data.

If you have trouble with any of the offerings included in your care plan, we are here for you, but please note that this support is for troubleshooting only, rather than for adding functionality, adding design, adding content, etc.

While the Kinsta team will be performing the actual migration, we are responsible for initiating the migration, and we are there to help you should you need a hand with anything that’s outside of Kinsta’s responsibility.

• Kinsta Management
• DNS Management (Source and Destination)
• Migration Management

SSL certificates are critical for maintaining website security and any website that allows online payments requires a valid SSL certificate to be installed. Also, without a valid certificate, Google will show a website as being non-secure, regardless of whether it allows online payments.

• SSL Certificate Implementation.
• SSL Certificate Monitoring (i.e. SSL Certification) to ensure SSL is always properly in place.
• Ensure all content is being served over a secure connection so bad actors don’t find their way in.

Content Delivery Network (CDN) solutions provide visitors with a faster browsing experience, as website data is placed closer to their location, and while this is especially important for clients that have users all over the globe, performance gains can still be seen for more of a localized user base. Depending on the CDN solution, there are additional benefits for website owners, such as multi-layer security, performance optimization elements, email address protection, country blocking, and more.

Cloudflare is our recommended CDN solution and if you happen to be using it already or would like to use it, we can set it up for you.

• Procure and connect the solution to your website.
• Optimize Cloudflare while taking into account hosting, WordPress components, etc.
• Thoroughly test for performance and compatibility with other solutions on your website.

Websites are monitored 24/7 to ensure accessibility and alerts are sent out to all parties, in the event a website goes offline. If your website becomes inaccessible during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST), we will stop whatever we are doing to help you bring your website back online. 

Should your website go offline during our non-business hours, Kinsta is available to you 24/7, to assist.

Updates are constantly being released for WordPress Core (i.e. WordPress) and these updates need to be tested and systematically rolled out according to best practice, which is something we do for our clients.

• Monitor for security and non-security updates.
• Apply security updates as a high priority.
• Test updates within the staging environment as needed.
• Apply updates according to best practices.

Updates are constantly being released for WordPress plugins and these updates need to be sourced, tested, and systematically rolled out according to best practice, which is something we do for our clients.

• Monitor for security and non-security updates.
• Apply security updates as a high priority.
• Test updates within the staging environment as needed.
• Apply updates according to best practices.

Updating the MyListing theme can be a highly sensitive task, due to the vast number of changes that can be included in an update, not to mention all the things that can break. We are happy to automatically apply MyListing theme updates for you, on an ongoing basis, but our typical approach is outlined below.

Major Updates
These are typically .0 releases (e.g. 2.6.0) that come with big changes to the theme, and we only apply these updates, if we have express permission to do so. In short, applying major updates requires coordination between your team and ours, to ensure everything looks good and functions correctly after a major update is applied.

Minor Updates
These are typically .x releases (e.g. 2.6.1) that come with minor changes to the theme, and we apply these updates automatically unless there is something in the update that we feel needs a bit of coordination, as with major updates.

These are WordPress updates that can be released at a moment’s notice to fix security or major functionality issues, and it is super important to apply these updates in a timely fashion, so we have included the application of these updates within every care plan.

This must-have for anyone that builds MyListing websites, is a project board that is constantly updated and can be easily imported into pretty much any project management software, by following their .CSV import instructions.

Project Management Solution Examples

• NiftyPM (Club members get 20% OFF.)
• Asana (Freemium)
• Trello (Freemium)
• Basecamp (Freemium)
• ClickUp (Freemium)

Using the ever-popular and easy-to-use Asana project management solution, we will create a dashboard for you to assign us tasks and track the progress of those tasks.

These are defined as any task, outside of custom development, that can be completed in 15 minutes or less, and if we anticipate that a task will take more than that amount of time, we may request that you purchase some additional support time.

• Adjust Kinsta Settings
• Adjust WordPress Settings
• Adjust MyListing Settings
• Adjust WordPress Plugin Settings
• Adjust Media
• Adjust CSS
• and more

Once every 4 months, we will proactively perform our MyListing Technology Audit service, so that everyone knows where your website stands in terms of being set up for long-term success.

From the time your website is onboarded, we will work with you to optimize your entire website infrastructure, and as things change (technology, recommendations, client needs, etc.), care plans allow us to continuously help you stay ahead of the curve. Pulling from your unlimited small tasks, you can feel free to ask us to look into specific issues you are seeing or to do a quick check of your settings.

• CDN
• Kinsta Server Environment
• WordPress Core
• MyListing Theme
• WordPress  Optimization Plugins

Note: This is a team effort and not a proactive service. Meaning, our team needs to be asked to look into your website’s performance. Also, deep-diving into performance optimization for a website, page by page, post by post, takes a ton of time, so as you can imagine, that cannot be covered under a care plan, and would be handled separately, under our MyListing Website Support.

While we recommend Cloudflare as your CDN solution, you are welcome to bring your own CDN solution into your environment and we will help manage it.

• Monitor various communication channels for changes to best practices and recommendations.
• Continue to optimize the environment according to our ongoing findings.

ShortPixel Adaptive Images is our recommended image optimization solution for WordPress websites, and depending on your plan, we include ShortPixel credits (5K or 10K), which keeps you from having to purchase your own ShortPixel credits, set up your account, etc. We will also install and configure the ShortPixel Adaptive Image plugin for you and connect your ShortPixel sub-account to your website so you can see how many credits you have used.

We will send you a report on a monthly basis to give you a summary of everything we are doing to look after your investment.

• Updates
• Cloud Backups
• Performance
• Security
• WooCommerce

Note: These reports are by request only, as we do not want to send you emails that you do not wish to receive.

We will help you with the initial base configuration of Google Search Console so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

• Account Setup
• Base Configuration
• Sitemap Submission
• Jumpstart Indexing
• Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Analytics so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

• Account Setup
• Base Configuration
• Verify Tracking
• Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Tag Manager so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

• Account Setup
• Base Configuration
• Facebook Pixel Tracking
• Monitor and Communicate Future Recommended Changes

While we consider anyone covered under our care plans a priority, those under our Ultimate care plan are looked after first, when it comes to putting out fires, completing tasks, etc., but we are highly responsive and work through issues/tasks quickly, so we will absolutely get to everyone’s issues in a timely fashion.