Support
Being on the same page is critical to a successful community.
FAQs
Is Mylisting Club Affiliated With the Official Mylisting Development Team (27 Collective)?
No.
How Can I Reach You?
You can use the chat widget here on our website or send us an email to [email protected].
Do You Have an Affiliate Program?
Yes, we do! See details.
What Payment Methods Do You Accept?
We accept Stripe and PayPal.
How Do I Change My Current Subscription?
This can be done by going to the Subscriptions area of your account page, viewing your Subscription, and clicking the ‘Change Your Plan’ button.
How Do I Cancel My Subscription?
This can be done by going to the Subscriptions area of your account page, viewing your Subscription, and clicking the ‘Cancel’ button.
Do You Offer Refunds?
We do not offer refunds, but we are extremely responsive and willing to help you make informed purchase decisions, often in real-time, so it is your responsibility to be educated as to what it is you are buying.
Do You Provide Support for Your Downloadable Resources?
Aside from the documentation we provide and help within our Facebook group, we can’t provide one-on-one support unless you’re paying for a qualifying support service (MyListing Website Maintenance, MyListing Website Support, MyListing Website Builds, etc.).
As the first line of defense, we recommend posting questions in our Facebook group.
Are There Limits to How Many Resources We Can Download?
Yes, for now, as this allows us to keep our pricing at the level it is.
Each user is allowed up to 30 downloads per month, across all downloadable resources.
If you download 30 Templates in a week, for example, you would not be able to download any additional Templates, CSS Packages, etc. until the month resets.
If you download 24 Templates and then 6 CSS Packages, for example, you would not be able to make additional downloads until the month resets.
The Downloads area of your account page shows many downloads you’ve performed for the current month.
Do You Provide Support for Plugins?
If you experience an issue with a Premium Asset that we develop, we will fully support it.
If you experience an issue with a 3rd party Premium Assets, we cannot provide support if the asset itself has issues.
For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).
If you strike out there, we offer services (MyListing Website Maintenance, MyListing Website Support, MyListing Website Builds, etc.), where we can help you with anything plugin-related, except development-related issues.
Do You Provide License Keys?
We provide license keys for Premium Assets that we develop.
Where the situation calls for it, we will add a legitimate license key for 3rd party Premium Assets, on your website for you.
We do not disclose license keys for 3rd party Premium Assets.
Membership
The MyListing Club Facebook group is FREE to use, but we list the group as a membership feature since we feel there is a ton of value being provided to the community.
- We routinely provide answers and recommendations for MyListing support-related questions, although we are under no obligation to do so.
- Announcements related to Managed Licensing, Deals, Group Purchases, Giveaways, and anything else related to saving you time and money with MyListing.
- An additional support and communication channel for anything related to the MyListing Club.
We offer a significant amount of guides at no cost.
This allows us to help all MyListing users at some level while showing them the quality of documentation they can expect under our paid membership plans.
Premium Guides have a cost associated with them since they take longer to put together, keep current, etc.
As with all of our guides, Premium Guides are constantly updated for accuracy.
99% of the Code Snippets we provide are FREE.
We never charge for Code Snippets that are available to the public or available to MyListing theme customers that have support from the official MyListing developers.
Premium Snippets have a cost associated with them since they take longer to put together, keep current, etc.
As with all of our snippets, Premium Code Snippets are constantly updated for accuracy.
Premium Listing Types have a cost associated with them since they are custom-built and they are constantly updated as MyListing updates are released.
These are deals that vendors have given to our community, as well as deals for select products and services that can be purchased separately from a Club membership.
All vendor deals are put behind a paywall, even if the vendor does not require it, and while this approach significantly reduces our potential earning ability, we feel it’s more important to keep the benefits limited to our community.
Our Templates are pre-designed elements created with Elementor Pro and other premium solutions, specifically for use on MyListing websites.
While the focus of our Templates is MyListing websites, they can easily be imported into any other WordPress website where Elementor Pro is installed, saving the business owner a ton of time and potential headaches.
Templates are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.
- Entire Pages
- General Page Sections
- Headers/Footers
- Contact Forms
- Search Forms
- Pop-Ups
- …and more
Premium-Level Templates
These Templates, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level Templates.
Elite-Level Templates
These Templates take a bit more time to put together when compared to Premium Templates, as they contain more elements and advanced features.
Ultimate-Level Templates
These Templates take more time yet to put together when compared to Elite Templates. Full page Templates often fall under this level.
Our CSS Packages eliminate the need for CSS plugins and the countless hours coming up with designs.
While the focus of our CSS Packages is MyListing websites, they can easily be imported into any other WordPress website, saving the business owner a ton of time and potential headaches.
CSS Packages are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.
- Master (Entire Site) Packages
- Search (Explore) Page Packages
- Pricing Page Packages
- Cart & Checkout Packages
- …and more
Premium-Level CSS Packages
These CSS Packages, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level CSS Packages.
Elite-Level CSS Packages
These CSS Packages take a bit more time to put together when compared to Premium CSS Packages, as they contain more elements and advanced features.
Ultimate-Level CSS Packages
These CSS Packages take more time yet to put together when compared to Elite CSS Packages. Full page CSS Packages often fall under this level.
To help our community save money on premium hosting, we have a special Kinsta Website Hosting for MyListing plan that provides steep discounts for Kinsta website hosting.
As you advance up through the Club Membership levels, the deeper the discounts get.
To help our community save money on premium solutions, we have a Managed Licensing offering.
As you advance up through the Club Membership levels, the deeper the discounts get.
Ultimate Add-ons Roster
The Asana MyListing Template a project board that is constantly updated and can be imported into any Asana account.
It is a must-have for anyone that builds MyListing websites.
Note: The FREE version of Asana is all that is required.
The team behind each of these powerful solutions has given us permission to provide licensed copies of their plugin for our qualifying members.
Details
- Use on unlimited websites.
- Support is available, by committee, in the MyListing Club Facebook group. (Note: MyListing Club customers that are covered under maintenance, support/build hours, or Starter Site owners can request support directly from MyListing Club.).
- Must be used on production websites/domain only (No staging or development sites).
- License keys are never disclosed.
