Support
Being on the same page is critical.
Membership
We offer a significant amount of guides at no cost.
This allows us to help all MyListing users at some level while showing them the quality of documentation they can expect under our paid membership plans.
Premium Guides have a cost associated with them since they take longer to put together, keep current, etc.
As with all of our guides, Premium Guides are constantly updated for accuracy.
99% of the Code Snippets we provide are FREE.
We never charge for Code Snippets that are available to the public or available to MyListing theme customers that have support from the official MyListing developers.
Premium Code Snippets have a cost associated with them since they take longer to put together, keep current, etc.
As with all of our snippets, Premium Code Snippets are constantly updated for accuracy.
Premium Listing Types have a cost associated with them since they are custom-built and are constantly updated as MyListing updates are released.
These are deals that vendors have given to our community, as well as deals for select products and services that can be purchased separately from a Club membership.
All vendor deals are put behind a paywall, even if the vendor does not require it, and while this approach significantly reduces our potential earning ability, we feel it’s more important to keep the benefits limited to our community.
Our Templates are pre-designed elements created with Elementor Pro and other premium solutions, specifically for use on MyListing websites.
While the focus of our Templates is MyListing websites, they can easily be imported into any other WordPress website where Elementor Pro is installed, saving the business owner a ton of time and potential headaches.
Templates are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.
- Entire Pages
- General Page Sections
- Headers/Footers
- Contact Forms
- Search Forms
- Pop-Ups
- …and more
Premium-Level Templates
These Templates, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level Templates.
Elite-Level Templates
These Templates take a bit more time to put together when compared to Premium Templates, as they contain more elements and advanced features.
Ultimate-Level Templates
These Templates take more time yet to put together when compared to Elite Templates. Full page Templates often fall under this level.
Our CSS Packages eliminate the need for CSS plugins and the countless hours coming up with designs.
While the focus of our CSS Packages is MyListing websites, they can easily be imported into any other WordPress website, saving the business owner a ton of time and potential headaches.
CSS Packages are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.
- Master (Entire Site) Packages
- Search (Explore) Page Packages
- Pricing Page Packages
- Cart & Checkout Packages
- …and more
Premium-Level CSS Packages
These CSS Packages, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level CSS Packages.
Elite-Level CSS Packages
These CSS Packages take a bit more time to put together when compared to Premium CSS Packages, as they contain more elements and advanced features.
Ultimate-Level CSS Packages
These CSS Packages take more time yet to put together when compared to Elite CSS Packages. Full page CSS Packages often fall under this level.
To help our community save money on premium hosting, we have a special Kinsta Website Hosting for MyListing plan that provides steep discounts for Kinsta website hosting.
As you advance up through the Club Membership levels, the deeper the discounts get.
To help our community save money on premium solutions, we have a Managed Licensing offering.
As you advance up through the Club Membership levels, the deeper the discounts get.
This must-have for anyone that builds MyListing websites, is a project board that is constantly updated and can be easily imported into pretty much any project management software, by following their .CSV import instructions.
Project Management Solution Examples
- NiftyPM (Club members get 20% OFF.)
- Asana (Freemium)
- Trello (Freemium)
- Basecamp (Freemium)
- ClickUp (Freemium)
Ultimate Add-ons Roster
These are licensed, Premium Assets (plugins, applications, etc.) that some vendors allow us to include within our Ultimate Memberships, allowing members to automatically receive software updates.
Each plugin can be licensed on a single website.
While support for these assets isn’t directly available from the vendor, clients that are covered under a qualifying MyListing Website Care plan or have MyListing Website Support can request support directly from our team.
There is also a good chance you can get FREE support using our Facebook group.
Note: We reserve the right to not provide an asset if someone is signing up just to request every asset in our library. In other words, signing up and asking for every asset all at once, or assets that obviously should not be installed at the same time, is prohibited. We are NOT building a plugin redistribution center. 👍
Club members have access to our members-only MyListing Club Members Facebook group, which provides the following advantages over our free Facebook group.
- Priority answers and recommendations for MyListing support-related questions.
- Priority for special offer announcements related to saving you time and money with MyListing.
- Exclusive “Ask Me Anything”/Q&A Answer events for all things related to building MyListing websites.
- and more.
Ultimate Members in good standing can download and use the Club’s MyListing Duplicate Listings Plugin for the duration of their membership.
Frequently Asked Questions
Is MyListing Club Affiliated With the Official MyListing Development Team (27 Collective)?
No.
How Can I Reach You?
You can use the chat widget here on our website or send us an email to [email protected].
Do You Have an Affiliate Program?
Yes, we do! See details.
What Payment Methods Do You Accept?
We accept Stripe and PayPal.
How Do I Change My Current Subscription?
This can be done by going to the Subscriptions area of your account page, viewing your Subscription, and clicking the ‘Change Your Plan’ button.
How Do I Cancel My Subscription?
This can be done by going to the Subscriptions area of your account page, viewing your Subscription, and clicking the ‘Cancel’ button.
Do You Offer Refunds?
We do not offer refunds, but we are extremely responsive and willing to help you make informed purchase decisions, often in real-time, so it is your responsibility to be educated as to what it is you are buying.
Do You Provide Support for Your Downloadable Resources?
Aside from the documentation we provide and help within our Facebook group, we can’t provide one-on-one support unless you’re paying for a qualifying support service (MyListing Website Maintenance, MyListing Website Support, MyListing Website Builds, etc.).
As the first line of defense, we recommend posting questions in our Facebook group.
Are There Limits to How Many Resources We Can Download?
Yes, for now, as this allows us to keep our pricing at the level it is.
Each user is allowed up to 30 downloads per month, across all downloadable resources.
If you download 30 Templates in a week, for example, you would not be able to download any additional Templates, CSS Packages, etc. until the month resets.
If you download 24 Templates and then 6 CSS Packages, for example, you would not be able to make additional downloads until the month resets.
The Downloads area of your account page shows many downloads you’ve performed for the current month.
Do You Provide Support for Plugins?
If you experience an issue with a plugin that we develop, we will fully support it.
If you experience an issue with a 3rd party plugin, you have a few options.
For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).
If you strike out there, we offer services (MyListing Website Care, MyListing Website Support, MyListing Website Builds, etc.), where we can help you with anything plugin-related, except development-related issues.
Do You Provide Support for Premium Assets?
If you experience an issue with a 3rd party Premium Assets, you have a few options.
For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).
If you strike out there, we offer services (MyListing Website Care, MyListing Website Support, MyListing Website Builds, etc.), where we can help you with anything plugin-related, except development-related issues.
Do You Provide License Keys?
We do not disclose license keys for 3rd party Premium Assets, but we will add a legitimate license key on your website for you, where needed, and when vendors authorize us to do so.
What happens if I cancel my membership or a subscription that grants me access to Premium Assets?
Nothing will stop working and you will get to keep your Premium Assets, but you will no longer receive updates or support for those assets.
Note: We reserve the right to not provide an asset if someone is signing up just to request every asset in our library. In other words, signing up and asking for every asset all at once, or assets that obviously should not be installed at the same time, is prohibited. We are NOT building a plugin redistribution center. 👍
Templates
Requirements
Elementor Pro is required for all Templates.
Depending on the Template, additional plugins may have been used to create them, and those Templates are designated with a respective Tag for each plugin on the Template’s product page.
Elementor Pro
If you don’t already own Elementor Pro, you can purchase it straight from Elementor, we can provide it when we help you build your website, or we can provide it as part of our MyListing Website Care plans.
Additional Plugins
If a template was built with a plugin or plugins, outside of Elementor Pro, don’t let that discourage you.
- We provide ways (see below) for you to get your hands on the additional plugins.
- We often have other Templates you can pull in, to supplement the Template you are interested in, that only rely on Elementor Pro.
- It is not uncommon for an entire Template or portion of a Template to be easily replicated with an Elementor widget, using our template elements as a general guide.
If you don’t already own the required Crocoblock plugin, you can purchase it straight from Crocoblock, we can provide it when we help you build your website, or we can provide it as part of our MyListing Website Care plans.
As a bonus, if you obtain any Crocoblock plugin from us, you are then entitled to the entire Crocoblock suite of plugins, automatically.
Instructions
Importing Templates
- WordPress Dashboard > Templates > Import Templates.
- Choose File > Browse to the downloaded template.
- Select the downloaded template > Click Import Now.
- Edit the template with Elementor.
- Make any needed adjustments such as applying your own branding, updating links, etc.
- Determine if any ‘Supporting Resources’ are required to complete the solution.
Supporting Resources
In some situations, supporting resources are required to complete the overall solution, so let’s look at an example.
Pricing Pages
- Pricing Page Template: Contains Elementor widgets for headings, text, and the MyListing package selection (i.e. Pricing Tables).
- Pricing Page CSS Package: Contains the CSS needed to style elements like the Package Name, Price, Plan Columns, etc.
- Listing Products Package: Contains the actual WooCommerce Products (Listing Packages or Listing Subscriptions) that populate the Pricing Tables (Images, Price, Features, etc.).
Display Conditions
Depending on the Template, Elementor’s Display Conditions may be required to display them at all or display them in the locations you expect to see them, and those Templates are designated with a ‘Display Conditions’ Tag on the Template’s product page.
For example, you may have a Header Template that you want to apply to your entire site, but you also have another Header Template that you want to display on your Home page only.
In the steps below, we cover how we would apply Display Conditions for the Header we want to appear only on our Home (i.e. ‘Front Page’).
- Edit the Template with Elementor.
- Click the ‘Update’ arrow icon.
- Click ‘Display Conditions’.
- Click ‘Add Condition’.
- Click the ‘Entire Site’ arrow icon.
- Choose ‘Singular’.
- Click the ‘All Singular’ arrow icon.
- Choose ‘Front Page’.
- Click ‘Save & Close’.
CSS Packages
Instructions
- Download the CSS Package and open it with any text editor application.
- Copy the entire contents (or portions of it) to the location where you store and manage the CSS for your website.
- If the CSS contains ‘page-id-xx’ entries, be sure to update the ID numbers with those of your actual page.
- Test your newly added CSS.
- Make any desired changes.
- Rinse. Repeat.
- Check out our other resources that may be of further help or are a required piece of a multi-part solution for implementing CSS Packages.
Replacing Page IDs
There are times when you need to target a specific page with your CSS and those pages are designated in CSS Packages with ‘page-id-xx’.
To replace a Page ID with that of your own page, please refer to the following steps.
- Pull up your website on the front-end, just as a visitor would.
- Browse to the page where you need to grab the Page ID.
- Right-click on the page and choose ‘Inspect’.
- An ‘Inspect’ window will open up and near the very top of the window, grab your Page ID.
CSS Management
It’s important to try and keep all of your CSS in one, centralized location, in order to get the best performance, and for overall ease of management.
The following areas are already included in all MyListing websites and you can pick any one of them to store and manage your CSS.
- Theme Tools > Theme Options > Custom Code > CSS.
- Appearance > Customize > Additional CSS. (i.e. The ‘Customizer’)
- Appearance > Theme Editor > style.css.
Listing Types
Instructions
- Download the Listing Type.
- WordPress Dashboard > Listing Types > Add New.
- Add any title for your Listing Type, as this will be replaced with the import.
- Click ‘Publish’.
- Click ‘Import Config File’.
- Select this Listing Type from your downloads folder.
- Click ‘Ok’ to replace the exiting Listing Type config.
- Make any needed adjustments.
- Click ‘Update’.
Products Package
These packages contain the Listing-related products used to build a particular MyListing website including a “Grouped” product that allows for the upgrading/downgrading of subscriptions on a MyListing website.
- Listing Subscription Packages (3)
- Listing Subscription Grouped Product (1)
- Listing Promotion Packages (3)
Instructions
Note: WooCommerce Subscriptions must be in place prior to the import if you are wanting to use the Listings Subscriptions aspects of this resource.
- Download the Products Package.
- WordPress Dashboard > Products.
- Click ‘Start Import’.
- Click ‘Choose File’.
- Browse to the location where you downloaded the package and select it.
- Click ‘Continue’.
- Click Run the importer.
If successful, you will see an “Import complete! x number of products imported” message.
Note: If you receive a “Sorry, This File Type Is Not Permitted for Security Reasons” message while trying to import, add the code snippet below to your wp-config.php file.
define('ALLOW_UNFILTERED_UPLOADS', true);
Requirements
If you don’t want to use the WooCommerce Subscriptions plugin, you can simply change the Listing Subscription Packages to be MyListing’s default Listing Packages.
The WooCommerce Subscriptions plugin is required for the Listing Subscription Packages and the Grouped Product.
If you don’t already own the required WooCommerce Subscriptions plugin, you can purchase it straight from WooCommerce.
Duplicate Listings
Instructions
- Download the Duplicate Listings plugin from the Plugins tab of your account dashboard.
- Upload the plugin to your site and activate it.
- Click the activation banner at the top of the plugins page to go to the activation page.
- Enter the API Key that was sent in your order confirmation email and click “Save Changes”.
- A “Copy” button will now appear on your listings dashboard for each listing.