MyListing Club Support
On the journey together.
Frequently Asked Questions
Is MyListing Club affiliated with the official MyListing development team?
No. We are customers ourselves, fans, and advocates of the theme.
Do you have an affiliate program?
Not at this time. We are considering it, however.
What payment methods do you accept?
We use Stripe’s secure payment system, which allows us to accept credit cards.
Can I change my current subscription?
Absolutely! This can be done by going to the My Subscription(s) tab under your account page and clicking the Change Your Plan button.
How do I cancel my subscription?
This can be done by going to the My Subscription(s) tab under your account page and clicking the Cancel button.
Do you offer refunds?
You bet. We offer a 7-day money-back guarantee on all purchases (except plugins that we custom develop), minus the Stripe fees that we incur as part of each transaction. If you are not happy with your membership or products, we will refund your purchase. No questions asked!
Please note that refunds are tracked. If a pattern of refund requests is identified for a particular customer, we reserve the right to refuse future refund requests. We recommend that customers give us the opportunity to make a situation better, before requesting a refund.
Membership Features
Although the MyListing Club’s Facebook group is free to use, we list the group as a membership feature, as we feel there is a lot of value being provided to that community.
- Near, real-time post approval during business hours (Eastern Time Zone).
- Near, real-time answers/recommendations for build-related questions during business hours (Eastern Time Zone).
- Answers/recommendations for MyListing theme support-related questions, although we are under no obligation to do so.
