Club Support
Being on the same page is critical to a successful community.
FAQs
Is MyListing Club affiliated with the official MyListing development team?
No. We are customers ourselves, fans, and advocates of the theme.
Do you have a Referral Program?
Yes, we do! See details.
What payment methods do you accept?
We use Stripe’s secure payment system, which allows us to accept credit cards.
Can I change my current subscription?
Absolutely! This can be done by going to the My Subscription(s) tab under your account page and clicking the Change Your Plan button.
How do I cancel my subscription?
This can be done by going to the My Subscription(s) tab under your account page and clicking the Cancel button.
Do you offer refunds?
Please see our Refund Policy, for more information.
Please note that refunds are tracked. If a pattern of refund requests is identified for a particular customer, we reserve the right to refuse future refund requests. We recommend that customers give us the opportunity to make a situation better, before requesting a refund.
Do you provide support for your templates?
We can’t help you implement a template on your website unless you’re paying for a qualifying service (Website Maintenance, Website Support, etc.). As the first line of defense, we recommend posting questions in our Facebook group.
Are there limits on how many templates we can download?
Yes, but we do make the occasional exception if you reach out to us.
For us to keep our pricing at the level it is, we cannot allow an “all-you-can-eat” approach.
Limiting downloads is a common practice to prevent customers from signing up, downloading the entire content library, and canceling.
Each user is allowed up to 7 downloads per week, across all downloadable products.
For example, if you download 7 templates in a week, you will not be able to download any additional templates, plugins, etc. until the week resets.
Another example is if you were to download 4 templates and then 3 plugins. You would not be able to make additional downloads until the week resets.
Under the Website MaintenanceDownloads section of your account dashboard, you will be able to see how many downloads you’ve performed for the current week.
Do you provide support for plugins?
If you experience an issue with a plugin that we develop, we will fully support it.
If you experience an issue with a 3rd party plugin, we cannot provide support if the plugin itself has issues.
For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).
If you strike out there, we offer services (Website Maintenance, Website Support, etc.), where we can help you with anything plugin-related, except development-related issues.
Do you provide license keys?
We provide license keys for plugins that we develop.
We do not disclose license keys for 3rd party plugins, for multiple reasons.
Where the situation calls for it, we will add a legitimate license key for 3rd party plugins, on your website for you.
Membership
The MyListing Club Facebook group is free to use, but we list the group as a membership feature since we feel there is a ton of value being provided to the community.
- Answers and recommendations for MyListing theme support-related questions, although we are under no obligation to do so.
- Announcements related to giveaways, discounts, and anything else related to saving your time and money with MyListing.
- Primary support and communication channel for anything related to the MyListing Club.
We offer a significant amount of guides at no cost. This allows us to help all MyListing users at some level while showing them the quality of documentation they can expect under our paid membership plans.
Premium Guides have a cost associated with them since they take longer to construct and they are constantly updated for accuracy.
We offer a significant amount of code snippets at no cost. This allows us to help all MyListing users at some level while showing them the quality of documentation they can expect under our paid membership plans.
Premium Snippets have a cost associated with them since they take longer to construct and they are constantly updated for accuracy.
Our Templates are pre-designed elements created with Elementor Pro and other premium solutions, specifically for use on MyListing websites.
While the focus of our templates is MyListing websites, they can easily be imported into any other WordPress website where Elementor Pro is installed, saving the business owner a ton of time and potential headaches.
All templates are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.
- Entire Pages
- General Page Sections
- Headers/Footers
- Contact Forms
- Search Forms
- Pop-Ups
- …and more
Premium-Level Templates
These templates, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level templates.
Elite-Level Templates
These templates take a bit more time to put together when compared to Premium templates, as they contain more elements and advanced features.
Ultimate-Level Templates
These templates take more time yet to put together when compared to Elite templates. Full page templates often fall under this level.
These are discounts that vendors have given to our community, as well as discounts for select products and services that can be purchased separately from a Club membership.
All vendor discounts are put behind a paywall, even if the vendor does not require it, and while this approach significantly reduces our potential earning ability, we feel it’s more important to keep the benefits limited to our community.
Each level of Club membership brings with it deeper discounts.
Referral Program
What is the Referral Program?
The referral program is designed to reward advocates for helping grow our community.
It’s a win-win for everyone in our community. The more thriving our community is, the more vendors we can draw in, which equals more special deals.
What is an Advocate?
Advocates are those that believe in what the MyListing Club is offering and would like to spread the word.
What is a Referred Customer?
Referred customers are those who have not signed up for the MyListing Club, but are encouraged by Advocates to join.
Is there a minimum amount a Referred Customer must spend?
Yes. Referred Customers must spend a minimum of $16 on their first order, for the Advocate to also get rewarded.
What products or services qualify as purchases?
Any product or service offered by the MyListing Club.
What do I get as an Advocate?
Advocates get $16 store credit with the MyListing Club that is available for their next purchase.
If a purchase is not made, any store credits will automatically be applied to any existing monthly MyListing Club subscriptions (Club Membership, Kinsta Hosting, Manage Licensing, etc.) on their next renewal date.
As an Advocate, is there a limit to how many referrals I can make?
No, but we reserve the right to change this at any time.
What do I get as a Referred Customer?
Referred Customers get $8 towards their first purchase within the MyListing Club.
Do Referred Customer discounts (i.e. Coupons) expire?
Yes. Coupons expire in 1 week.
Is my email address protected?
Yes. Any emails stored are “anonymized” (i.e. made anonymous).
As a Referred Customer, can Advocates see my personal information?
No. All Referred Customer data is hidden from Advocates.
Will I be subject to Marketing tactics?
You must “opt-in” (i.e. permit) at checkout or at account registration/sign-in before email or SMS is sent to you.
Can I manage my communication preferences?
Yes. You can view/adjust from the Communication Preferences page.
Is my activity tracked?
Cookies are used to help prevent fraud from occurring in the Referral Program.
