Club Support

Being on the same page is critical to a successful community.

FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Stripe and PayPal.

HOW DO I CHANGE MY CURRENT SUBSCRIPTION?

This can be done by going to the My Subscription(s) tab under your account page and clicking the Change Your Plan button.

HOW DO I CANCEL MY SUBSCRIPTION?

This can be done by going to the My Subscription(s) tab under your account page and clicking the Cancel button.

DO YOU OFFER REFUNDS?

Please see our Refund Policy, for more information.

Note: Refunds are tracked. If a pattern of refund requests is identified for a particular customer, we reserve the right to refuse future refund requests. We recommend that customers give us the opportunity to make a situation better, before requesting a refund.

DO YOU PROVIDE SUPPORT FOR YOUR DOWNLOADABLE RESOURCES?

Aside from the documentation we provide, we can’t provide one-on-one support unless you’re paying for a qualifying support service (MyListing Website Maintenance, MyListing Website Support, MyListing Website Builds, etc.).

As the first line of defense, we recommend posting questions in our Facebook group.

ARE THERE LIMITS TO HOW MANY RESOURCES WE CAN DOWNLOAD?

Yes, for now, as this allows us to keep our pricing at the level it is.

Each user is allowed up to 30 downloads per month, across all downloadable resources.

If you download 30 Templates in a week, for example, you would not be able to download any additional Templates, CSS Packages, etc. until the month resets.

If you download 24 Templates and then 6 CSS Packages, for example, you would not be able to make additional downloads until the month resets.

The Downloads section of your account dashboard shows how many downloads you’ve performed for the current month.

DO YOU PROVIDE SUPPORT FOR PLUGINS?

If you experience an issue with a plugin that we develop, we will fully support it.

If you experience an issue with a 3rd party plugin, we cannot provide support if the plugin itself has issues.

For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).

If you strike out there, we offer services (MyListing Website Maintenance, MyListing Website Support, MyListing Website Builds, etc.), where we can help you with anything plugin-related, except development-related issues.

DO YOU PROVIDE LICENSE KEYS?

We provide license keys for plugins that we develop.

Where the situation calls for it, we will add a legitimate license key for 3rd party plugins, on your website for you.

We do not disclose license keys for 3rd party plugins.

Membership

The MyListing Club Facebook group is free to use, but we list the group as a membership feature since we feel there is a ton of value being provided to the community.

We routinely provide answers and recommendations for MyListing support-related questions, although we are under no obligation to do so.
Announcements related to Managed Licensing, Discounts, Giveaways, and anything else related to saving you time and money with MyListing.
An additional support and communication channel for anything related to the MyListing Club.

We offer a significant amount of Code Snippets at no cost and we will never charge for Code Snippets that are available to the public.

This allows us to help all MyListing users at some level while showing them the quality of documentation they can expect under our paid membership plans.

Premium Snippets have a cost associated with them since they take longer to construct and they are constantly updated for accuracy.

These are discounts that vendors have given to our community, as well as discounts for select products and services that can be purchased separately from a Club membership.

All vendor discounts are put behind a paywall, even if the vendor does not require it, and while this approach significantly reduces our potential earning ability, we feel it’s more important to keep the benefits limited to our community.

Each level of Club membership brings with it deeper discounts.

Our Templates are pre-designed elements created with Elementor Pro and other premium solutions, specifically for use on MyListing websites.

While the focus of our Templates is MyListing websites, they can easily be imported into any other WordPress website where Elementor Pro is installed, saving the business owner a ton of time and potential headaches.

Templates are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.

Entire Pages
General Page Sections
Headers/Footers
Contact Forms
Search Forms
Pop-Ups
…and more

Premium-Level Templates
These Templates, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level Templates.

Elite-Level Templates
These Templates take a bit more time to put together when compared to Premium Templates, as they contain more elements and advanced features.

Ultimate-Level Templates
These Templates take more time yet to put together when compared to Elite Templates. Full page Templates often fall under this level.

Our CSS Packages eliminate the need for CSS plugins and the countless hours coming up with designs.

While the focus of our CSS Packages is MyListing websites, they can easily be imported into any other WordPress website, saving the business owner a ton of time and potential headaches.

CSS Packages are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.

Master (Entire Site) Packages
Search (Explore) Page Packages
Pricing Page Packages
Cart & Checkout Packages
…and more

Premium-Level CSS Packages
These CSS Packages, while well-designed and beautiful, take less time to put together when compared to the Elite-Level or Ultimate-Level CSS Packages.

Elite-Level CSS Packages
These CSS Packages take a bit more time to put together when compared to Premium CSS Packages, as they contain more elements and advanced features.

Ultimate-Level CSS Packages
These CSS Packages take more time yet to put together when compared to Elite CSS Packages. Full page CSS Packages often fall under this level.

Referral Program

WHAT IS THE REFERRAL PROGRAM?

The referral program is designed to reward advocates for helping grow our community.

The more thriving our community is, the more vendors we can draw in, which equals more special deals.

It’s a win-win for everyone in our community.

Start earning money today!

WHAT IS AN ADVOCATE?

Advocates are those that believe in what the MyListing Club is offering and would like to spread the word.

WHAT IS A REFERRED CUSTOMER?

Referred customers are those who have not signed up for the MyListing Club, but are encouraged by Advocates to join.

WHAT DO I GET AS AN ADVOCATE?

Advocates get $16 store credit with the MyListing Club that is available for their next purchase.

If a purchase is not made, any store credits will automatically be applied to any existing monthly MyListing Club subscriptions (Club Membership, Kinsta Hosting, Manage Licensing, etc.) on their next renewal date.

AS AN ADVOCATE, IS THERE A LIMIT TO HOW MANY REFERRALS I CAN MAKE?

No, but we reserve the right to change this at any time.

WHAT DO I GET AS A REFERRED CUSTOMER?

Referred Customers get $8 towards their first purchase within the MyListing Club.

DO REFERRED CUSTOMER DISCOUNTS EXPIRE?

Yes. Coupons expire in 2 weeks.

IS MY EMAIL ADDRESS PROTECTED?

Yes. Any emails stored are “anonymized” (i.e. made anonymous).

AS A REFERRED CUSTOMER, CAN ADVOCATES SEE MY PERSONAL INFORMATION?

No. All Referred Customer data is hidden from Advocates.

WILL I BE SUBJECT TO MARKETING TACTICS?

You must “opt-in” (i.e. permit) at checkout or at account registration/sign-in before email or SMS is sent to you.

CAN I MANAGE MY COMMUNICATION PREFERENCES?

Yes. You can view/adjust from the Communication Preferences page.

IS MY ACTIVITY TRACKED?

Cookies are used to help prevent fraud from occurring in the Referral Program.