MyListing Club Support

On the journey together.

Lean on us. Spend time on what you love and what you do best.

Frequently Asked Questions

Is MyListing Club affiliated with the official MyListing development team?

No. We are customers ourselves, fans, and advocates of the theme.

Do you have a Referral Program?

Yes, we do! See details.

What payment methods do you accept?

We use Stripe’s secure payment system, which allows us to accept credit cards.

Can I change my current subscription?

Absolutely! This can be done by going to the My Subscription(s) tab under your account page and clicking the Change Your Plan button.

How do I cancel my subscription?

This can be done by going to the My Subscription(s) tab under your account page and clicking the Cancel button.

Do you offer refunds?

Please see the Refund Policies section of our Legal Center, for more information.

Please note that refunds are tracked. If a pattern of refund requests is identified for a particular customer, we reserve the right to refuse future refund requests. We recommend that customers give us the opportunity to make a situation better, before requesting a refund.

Do you provide support for your templates?

We can’t help you implement a template on your website unless you’re paying for a qualifying service (Website Maintenance, Website Support, etc.). As the first line of defense, we recommend posting questions in our Facebook group.

Are there limits on how many templates we can download?

Yes, but we do make the occasional exception if you reach out to us.

For us to keep our pricing at the level it is, we cannot allow an “all-you-can-eat” approach.

Limiting downloads is a common practice to prevent customers from signing up, downloading the entire content library, and canceling.

Each user is allowed up to 7 downloads per week, across all downloadable products.

For example, if you download 7 templates in a week, you will not be able to download any additional templates, plugins, etc. until the week resets.

Another example is if you were to download 4 templates and then 3 plugins. You would not be able to make additional downloads until the week resets.

Under the Website MaintenanceDownloads section of your account dashboard, you will be able to see how many downloads you’ve performed for the current week.

Do you provide support for plugins?

If you experience an issue with a plugin that we develop, we will fully support it.

If you experience an issue with a 3rd party plugin, we cannot provide support if the plugin itself has issues.

For general support like configuring settings, we recommend you first try the various no-cost channels (MyListing Club Facebook Group, Vendor Facebook Group(s), Vendor Pre-Sales Inquiries, etc.).

If you strike out there, we offer services (Website Maintenance, Website Support, etc.), where we can help you with anything plugin-related, except development-related issues.

Do you provide license keys?

We provide license keys for plugins that we develop.

We do not disclose license keys for 3rd party plugins, for multiple reasons.

Where the situation calls for it, we will add a legitimate license key for 3rd party plugins, on your website for you.

Membership Features

Although the MyListing Club’s Facebook group is free to use, we list the group as a membership feature, as we feel there is a lot of value being provided to that community.

Near, real-time post approval during business hours (Eastern Time Zone).
Near, real-time answers/recommendations for build-related questions during business hours (Eastern Time Zone).
Answers/recommendations for MyListing theme support-related questions, although we are under no obligation to do so.

All discount levels are put behind a paywall. While not all vendors that partner with us require their discounts to be protected, some do.

Our approach significantly reduces our potential earning ability (i.e. affiliate sales), due to protecting discounts. However, we feel it’s more important to keep the benefits we offer available only to our community.

Premium Discounts
Discounts that vendors give us and all club members have access to. These are also discounts for select products (templates, plugins, courses, etc.) that are not part of your Premium plan and can be purchased as a one-off item.

Elite Discounts
Discounts for select products (templates, plugins, courses, etc.), not part of your Elite plan, providing higher savings when compared to Premium discounts.

Ultimate Discounts
Discounts for select services within the club.

Templates are pre-designed elements of a WordPress website that are produced with Elementor Pro. These templates can then be imported into any other WordPress website where Elementor Pro is installed, saving the business owner a ton of time and potential headaches.

All templates are designed for mobile-responsiveness and include placeholder data that can be easily updated with your own information.

Entire Pages
General Page Sections
Headers/Footers
Contact Forms
Search Forms
Pop-Ups
…and more

Premium Templates
These templates, while well-designed and beautiful, take less time to put together when compared to the Elite or Ultimate templates.

Elite Templates
These templates take a bit more time to put together when compared to Premium templates, as they contain more elements and advanced features like Motion Effects.

Ultimate Templates
These templates take more time yet to put together when compared to Elite templates. Full page templates often fall under this level.

We provide plugins that we have developed or those where we have received express written consent to distribute.

While we provide support for any plugins we develop, we do not provide support for plugins that come from other vendors.
While we provide older versions of any plugin we develop, we only provide the latest version of each vendor plugin.

Ultimate Plugins

RafflePress Pro (Annual Value: $99)
Toolkit for Elementor (Annual Value: $99)

Referral Program

What is the Referral Program?

The referral program is designed to reward advocates for helping grow our community, by bringing in referred customers.

Start earning money today!

What is an Advocate?

Advocates are those that believe in what the MyListing Club is offering and would like to spread the word.

What is a Referred Customer?

Referred customers are those that are encouraged by Advocates to check out the MyListing Club.

What do I get as an Advocate?

Advocates get $5 credit towards their monthly subscriptions.

As an Advocate, is there a limit to how many referrals I can make?

Nope. Go nuts!!!

What do I get as a Referred Customer?

Referred Customers get a $5 store credit that can be put towards anything that MyListing Club offers.

Do Referred Customer discounts (i.e. Coupons) expire?

Yes. Referred Customers have 4 weeks to redeem their Coupon(s).

Is there a minimum amount a Referred Customer must spend?

Yes. Referred Customers must spend at least $8 in order to receive their coupon and for the Advocate to also get rewarded.

What products or services qualify as purchases?

Anything that can be purchased within the MyListing Club qualifies.

Is there a minimum purchase amount an Advocate needs to hit before they can use their reward?

Yes. Since the reward is $5, Advocates must spend at least $5 to use the reward.

Is my email address protected?

Yes. Any emails stored are “anonymized” (i.e. made anonymous).

As a Referred Customer, can Advocates see my personal information?

No. All Referred Customer data is hidden from Advocates.

Will I be subject to Marketing tactics?

You must “opt-in” (i.e. permit) at checkout or at account registration/sign-in before email or SMS is sent to you.

Can I manage my communication preferences?

Yes. You can view/adjust from the Communication Preferences page.

Is my activity tracked?

Cookies are used to help prevent fraud from occurring in the Referral Program.

MyListing Club Support

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Referral Program

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